The Backstory
Meet Marcus.
Marcus doesn't think about “the website” and “the app” as two different products. He's simply trying to understand whether EarnIn can help him.
He might discover the product on the web, compare his options, read about how it works, and eventually move into the app. But when those experiences look, sound, or behave differently, something changes.
The product starts to feel less trustworthy precisely when Marcus is deciding whether to trust it.
EarnIn had a strong mobile product, but the web experience wasn't creating the same sense of continuity.
The challenge was not redesigning a website. It was making the entire journey feel like one product.







